Q. Why were the print credits that I PURCHASED and added to my account subtracted? I had about 28 print credits remaining on my account.?

Print credits are put on your card at the beginning of each term.  If credits aren't used by the end of the year, those credits aren't rolled over into the next year and  are deleted.

If you have questions about your print credits, you can call the Information & Assistance Desk at (804) 289-8876.