Answered By: Carol Wittig Last Updated: Jun 21, 2017 Views: 56
If you encounter difficulties connecting to library online databases, try the following possible solutions:
--Clear cache and cookies on computer
--Try Internet Explorer as your browser -- or alternately, if you are using Internet Explorer, try Firefox
--Turn off popup blockers
--Notify IS Help if you are using a Mac PC (sometimes Macs pose unusual problems)
--Are you in an environment (workplace) that uses firewalls? If so, the proxy server may not work with firewalls.
--Is your university username and password up-to-date and working? (Check with the Computing Help Desk if you are unsure)
You may also want to consult the following Microsoft Resources:
If you have high speed access (cable or DSL), you may want to set up a link to the university's Virtual Private Network.
Keep in mind that personal computers, ISPs, and software are different for each off-campus library user and the library may not be able to solve all off-campus problems. If you do encounter a problem (either on-campus or off-campus), feel free to call us at 289-8669 and we will do our best to assist you.